Refund & Cancellation Policy
Last updated: July 9, 2026
This policy forms part of the BiteSlot Terms of Service. In short: try BiteSlot free, get a full refund within 30 days of your first payment if it isn't right for you, and cancel any time with no lock-in.
1. Free trial
Trials are free and require no payment method. You will never be charged during a trial. If you do not subscribe by the end of the trial, your account is simply deactivated — no charges, nothing to cancel.
2. 30-day money-back guarantee
If you are not satisfied, we will refund your first payment on a new subscription in full (including GST) if you request the refund within 30 days of that payment. This applies to both monthly and annual plans.
The guarantee applies once per Merchant, to the first payment only — not to renewal payments, plan upgrades, or accounts previously refunded under this guarantee.
3. Monthly plans
Cancel at any time from your dashboard or by email. Cancellation takes effect at the end of the current billing month, and you keep access until then. Apart from the 30-day guarantee above, we do not pro-rate or refund the remainder of a billing month.
4. Annual plans
Cancel at any time; access continues until the end of the paid annual term. Apart from the 30-day guarantee above, annual fees are non-refundable once the term has started, but you may downgrade or switch to monthly billing for the next term.
5. Plan changes
Upgrades take effect immediately; the price difference for the remainder of the current cycle is charged on a pro-rata basis. Downgrades take effect from the next billing cycle. Amounts already paid are not refunded on downgrade.
6. Add-ons and one-time services
One-time services (onboarding calls, training, on-site setup, custom development) are refundable if cancelled before the work begins and non-refundable once delivered. Consumable add-ons (for example SMS packs) are non-refundable once credits have started being used.
7. How to request a refund
Email hello@biteslot.com from your registered email address with your restaurant name and invoice number. Approved refunds are processed within 7–10 business days to the original payment method via our payment gateway. GST charged on a refunded amount is refunded with it, and a credit note is issued against the original invoice.
8. Cancelling auto-debit
Cancelling your subscription also cancels the associated recurring payment authorisation (card auto-debit or UPI e-mandate). No further charges are made after cancellation takes effect.
9. Chargebacks
If you believe a charge is incorrect, please contact us first — most billing issues are resolved within a few days, faster than a chargeback. We reserve the right to suspend accounts with chargebacks raised on legitimate, delivered charges while the dispute is investigated.
10. Our right to end service
If we discontinue the Service or terminate your account without cause, we will refund the unused portion of any prepaid fees on a pro-rata basis. No refund is due where termination is for your material breach of the Terms of Service.
11. Contact
Billing questions: hello@biteslot.com · +91 81407 57973