App Data Deletion

This page explains how to request deletion of data associated with the BiteSlot Captain mobile app (package com.biteslot.pos), what is deleted, and what we must retain. It applies alongside our Mobile App Privacy Policy.

Who can request deletion

• Restaurant account holders and staff (Operators). You can request deletion of your operator profile and the sign-in/diagnostic data we hold about you.
• Diners (End-Customers of a restaurant). The restaurant controls your data (it is the data fiduciary). Please contact the restaurant that served you first; if you contact us, we will help it action your request.

How to make a request

Email hello@biteslot.com from your registered email address, with the subject "App Data Deletion Request", and include your restaurant name, registered email and phone, and (if known) the device/terminal concerned. We verify your identity before acting on a request, to protect your account.

What gets deleted

• Your operator profile and the device activation that binds the terminal to your restaurant.
• Sign-in tokens and the device identifier associated with your terminal.
• Diagnostic and usage records (crash/error reports and analytics) tied to your account, to the extent they can be linked back to you.
• End-Customer Data that your restaurant chooses to delete, on the restaurant's instruction.

Uninstalling the app immediately removes the data stored on that device (cached orders, tokens and the operator PIN hash in the encrypted keystore).

What we retain, and for how long

We retain the minimum necessary to meet legal and accounting obligations and to prevent fraud:

• Invoices and financial records — kept for the period required by Indian tax and accounting law, even after account deletion.
• Operational records needed for an active subscription — where a restaurant account remains active, data needed to run that account is retained until the account itself is closed, per our Privacy Policy.
• Backups — residual copies in encrypted backups are purged in the ordinary rotation cycle.

How long it takes

We acknowledge requests within 72 hours and complete deletion from our production systems within 30 days, excluding the retained records described above. We will confirm once your request is complete.

Contact

Questions about this process: hello@biteslot.com · +91 81407 57973