Terms of Service

These Terms govern your use of BiteSlot, operated by BiteSlot Technologies Pvt Ltd ("BiteSlot", "we", "our"). By signing up for or using the service, you agree to these Terms.

1. The service

BiteSlot is a cloud-based restaurant POS and management platform. We provide software, integrations and support. You provide the device, the network and the restaurant operations.

2. Plans, billing and cancellation

Subscription plans are billed monthly or annually in INR. Annual plans get a 20% discount. Cancellation is effective at the end of the current billing period; we do not pro-rate refunds on monthly plans. Annual plans have a 30-day refund window from the start date.

3. Free trial

30 days free trial on Starter and Growth, no credit card required. We may extend trial duration on request. At the end of the trial, you may choose a paid plan or cancel — data export is always available.

4. Data ownership

You own your data — menu, customers, orders, settings. We act as a processor. You can export your data at any time via the admin dashboard or by request. We will not sell or share your data with third parties except as required to operate the service.

5. Acceptable use

You agree not to use BiteSlot to facilitate illegal activity, infringe intellectual property, or to send unsolicited commercial communications outside applicable law. We may suspend accounts that violate this clause.

6. Service availability

We target 99.99% monthly uptime on Pro and Enterprise plans, 99.95% on Growth, and 99.9% on Starter. Maintenance windows are announced in advance. We are not liable for downtime caused by your network, hardware or third-party integrations.

7. Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claim is limited to the fees you paid in the 12 months preceding the claim.

8. Governing law

These Terms are governed by the laws of India. Disputes will be resolved in the courts of Bengaluru.

9. Changes

We may update these Terms. Material changes will be notified by email at least 30 days in advance.