Terms of Service
Last updated: July 9, 2026 · Effective: July 9, 2026
These Terms of Service ("Terms") are a binding agreement between you and BiteSlot, the operator of the biteslot.com website and the BiteSlot restaurant point-of-sale platform, based in Ahmedabad, Gujarat, India ("BiteSlot", "we", "us", "our"). By creating an account, starting a trial, subscribing, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
If you are accepting these Terms on behalf of a restaurant, company or other business, you represent that you are authorised to bind that business, and "you" refers to that business.
1. Definitions
- "Service" — the BiteSlot cloud-based restaurant management platform, including point-of-sale billing, kitchen order tickets (KOT) and kitchen displays, table and reservation management, online ordering, inventory, customer relationship features, delivery management, reporting, the BiteSlot desktop print service application, related mobile/web interfaces, and the Website.
- "Website" — biteslot.com and its subdomains.
- "Merchant" / "you" — the business that registers for the Service.
- "End Customers" — your customers whose orders and data you process through the Service.
- "Merchant Data" — all data you or your End Customers submit to the Service, including menus, orders, customer records, staff records and settings.
2. Eligibility and your account
The Service is intended for business use by persons aged 18 or over. You agree to provide accurate registration information (including your business name, contact details and, where applicable, GSTIN) and to keep it current. You are responsible for all activity under your account, including activity by staff members you add. Keep your credentials and API keys confidential and notify us promptly at hello@biteslot.com of any suspected unauthorised access.
3. The Service
We provide the software, hosting, integrations and support described on the Website for your subscribed plan. You provide the devices, printers, internet connectivity and restaurant operations. We may improve, modify or discontinue individual features; we will not materially reduce the core functionality of a paid plan during a paid-up subscription period without reasonable notice.
4. Free trial
New Merchants may receive a free trial of the length stated on the Website at the time of signup, with no payment method required. At the end of the trial you may subscribe to a paid plan; if you do not, your account will be deactivated and handled in accordance with Section 8 (data export and deletion). We may modify or withdraw trial offers for future signups at any time.
5. Fees, billing and taxes
- Subscription fees are stated in Indian Rupees (INR) and billed in advance, monthly or annually, at the prices and limits shown on the pricing page or in a written order form we agree with you.
- All prices are exclusive of taxes. GST at the applicable rate (currently 18%) is added at checkout. A GST invoice is issued for every payment; you may record your GSTIN in your account settings.
- Payments are processed by our payment partner (currently Razorpay) via cards, UPI, net banking and other supported methods. Recurring plans renew automatically until cancelled; by subscribing you authorise the applicable auto-debit or e-mandate.
- Promotional and launch pricing applies for the period and on the conditions stated in the offer, after which standard pricing applies.
- We may change prices with at least 30 days' notice by email; changes take effect from your next billing cycle. If you do not agree, you may cancel before the new price applies.
- If a renewal payment fails, we may retry it. If payment remains outstanding, we may suspend the Service until payment is made.
6. Cancellation and refunds
You may cancel at any time from your dashboard or by writing to hello@biteslot.com. Cancellation takes effect at the end of the current billing period. Refunds are governed by our Refund & Cancellation Policy, which forms part of these Terms and includes a 30-day money-back window on the first payment of a new subscription.
7. Your data — ownership and licence
Merchant Data belongs to you. You grant us a limited licence to host, process, transmit, back up and display Merchant Data solely to provide and support the Service, to comply with law, and to maintain security. We do not sell Merchant Data. You can export your data at any time from the dashboard or by request, and for 30 days after your subscription ends. Our processing of personal data within Merchant Data is governed by the Data Processing Addendum and our Privacy Policy.
We may use aggregated, anonymised statistics derived from use of the Service (which do not identify you or any individual) to improve and promote the Service.
8. Data export and deletion after termination
For 30 days after cancellation or expiry, you may export your Merchant Data. After that window we delete Merchant Data from our production systems within 30 days, except records we must retain under applicable law (for example, tax and invoicing records).
9. Your responsibilities
- End Customer data. As between you and us, you are the data fiduciary (controller) for End Customer personal data. You are responsible for having a lawful basis — including any required notices and consents under the Digital Personal Data Protection Act, 2023 — for collecting End Customer data and for any marketing you send.
- SMS and WhatsApp. Messages you send through the Service must comply with applicable telecom and platform rules, including TRAI regulations (such as DLT registration for commercial SMS) and the WhatsApp Business terms.
- Tax compliance. The Service helps you generate bills and reports, but you are solely responsible for the correctness of your tax configuration, invoices, filings and payments.
- Legality of your business. You are responsible for holding the licences and registrations your business requires (for example FSSAI, shops and establishments, GST registration).
10. Acceptable use
You agree not to: (a) use the Service for unlawful purposes or to process data you have no right to process; (b) infringe intellectual property or privacy rights; (c) send spam or unsolicited commercial communications in breach of applicable law; (d) probe, scan or test the vulnerability of the Service, or circumvent its security or usage limits; (e) reverse engineer, decompile or copy the Service except to the extent permitted by law; (f) resell, sublicense or provide the Service to third parties as a service bureau without our written agreement; or (g) interfere with the integrity or performance of the Service or other customers' use of it. We may suspend accounts that violate this section.
11. Desktop print service licence
We license the BiteSlot desktop print service application to you on a limited, non-exclusive, non-transferable, revocable basis, solely for use with your active subscription to relay print jobs to your local printers. You must keep its API key confidential. All restrictions in Section 10 apply to the desktop application. The licence ends when your subscription ends.
12. Third-party services
The Service interoperates with third-party services such as payment gateways, WhatsApp/Meta, SMS gateways and delivery aggregators. Your use of those services is governed by their own terms, and we are not responsible for their acts, omissions or outages. Payment card and UPI credentials are collected and processed by the payment gateway, not by us.
13. Availability and support
We target 99.9% monthly uptime for the hosted Service, excluding planned maintenance (announced in advance where practicable) and factors outside our reasonable control, including your devices, network and third-party services. Uptime commitments with service credits, if any, apply only where expressly stated in an Enterprise order form. Support channels and response targets are those published for your plan.
14. Intellectual property
The Service, Website, software, design and branding are owned by BiteSlot and its licensors and are protected by intellectual-property laws. No rights are granted except as expressly stated in these Terms. If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them without obligation to you.
15. Disclaimers
To the maximum extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, or that it will meet regulatory requirements specific to your business.
16. Limitation of liability
To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special or consequential losses, or for loss of profits, revenue, goodwill or data (except our data-handling obligations in Sections 7–8 and the DPA); and (b) our total aggregate liability for all claims arising out of or relating to the Service is limited to the fees you paid to us in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for fraud.
17. Indemnity
You will indemnify and hold us harmless from third-party claims, penalties and reasonable costs arising from: (a) Merchant Data or your End Customer relationships; (b) your breach of Sections 9 or 10; or (c) your violation of applicable law, except to the extent caused by our breach of these Terms.
18. Suspension and termination
We may suspend or terminate your access with notice if you materially breach these Terms (including non-payment) and do not cure the breach within 15 days of notice, or immediately where the breach is unlawful use or a security risk. You may terminate at any time by cancelling. Sections 7–8 and 14–21 survive termination.
19. Changes to these Terms
We may update these Terms from time to time. For material changes we will give at least 30 days' notice by email or in-app notice before they take effect. If you continue using the Service after the effective date, the updated Terms apply. If you do not agree, you may cancel before they take effect.
20. Governing law and disputes
These Terms are governed by the laws of India. The parties will first attempt in good faith to resolve any dispute amicably within 30 days of written notice. Subject to that, the courts at Ahmedabad, Gujarat have exclusive jurisdiction.
21. General
These Terms, together with the Refund & Cancellation Policy, Privacy Policy, Data Processing Addendum and any order form, are the entire agreement between the parties regarding the Service. If any provision is held unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to a successor of the BiteSlot business (including an entity incorporated to operate it). Neither party is liable for delay or failure caused by events beyond its reasonable control.
22. Grievances and contact
Questions, notices and grievances regarding the Service or these Terms may be sent to our Grievance Officer at hello@biteslot.com or by post to SF/16, Surdhara Complex, Nikol Gam Rd, Khodiar Nagar, Ahmedabad, Gujarat 382350. We acknowledge grievances promptly and aim to resolve them within the timelines required by applicable law.